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“But, I just assumed that I would get the app for free when my free trial was over.”

All Things Web 2.0 - Heap CRM

This might be my favorite “Fail!” review of the month:


Heap Blows Chunks! They hurt communities!

Reviewed by Doug, 2007-06-18

So I’ve been using Heap for my free trial and I’ll admit heap is the best thing out there. But, I just assumed that I would get the app for free when my free trial was over. See I run a gallery that features art that others find “too offensive” to show. So I’m a vital part of the community. I explained this to the support address at heap and they had the balls to write this back:

Doug,

We think that $9 for the first user and $5 dollars for every additional user is a reasonable price for any organization. You also don’t qualify for a company under our developing nation s license as you suggest. The developing nation license is only for the poorest nations in world who truly can’t afford $9 a month (thats why its free to them). The United States, where you are located, is not a developing nation.

You are free to export your data or to enter your credit card, but I’m sorry, you don’t qualify for a free license.

Ben Smith

WHAT AN ASSHOLE! “United States, where you are located”! I had to enter my card because Heap does stuff I can’t find anywhere else. But I don’t wont them to have any more customers so I’ve been trying to rate them down through proxy servers and stuff, but some people keep rating them up. Stop It!


Awesome.

And, although I promised Ben I wouldn’t Fireball his site by linking, Heap is insanely great. And really cheap. If you’re not insane.

But, either way, it is really great.

Source: allthingsweb2.com

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